Hik-Partner Pro Privacy Policy

Last Update: 13, Oct, 2022

Thank you for using Hik-Partner Pro. Hik-Partner Pro is a platform aimed to provide with one-stop device management and maintenance service for using of Hikvision product (“Products”) and various value-added services for becoming Hikvision’s business partner. This Privacy Policy explains how HIKVISION (“we”, “our”, “us”) handles the collection, storage, disclosure and other processing of personal information when you use services over the Internet and mobile application, including (1) HIKVISION user website and user account that may be accessed at www.hik-partner.com, and all associated sites connected with it, excluding any third parties’ sites (the “Portal”); (2) software applications that can be downloaded to a mobile device including Hik-Partner Pro App (“Mobile Apps”); and (3) any services available on the Portal and Mobile Apps (“Available Services”).

The term “HIKVISION Services” or “Services” means the Portal, Mobile Apps, and Available Services. This Privacy Policy also applies to any information we collect from the operation and use of the Products while connected to HIKVISION Services and any other HIKVISION services that link to this Privacy Policy.

We believe that protecting the security and privacy of your personal data is important. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

You will need to register an account via the Portal or Mobile Apps to access HIKVISION Services. For the purposes of seeking to provide you with a better experience, to improve HIKVISION Services or otherwise where you have consented, or where you have created an account (i.e., a logged-in account holder), you may access other services provided by HIKVISION over Internet and/or mobile applications. You may also from time to time ask us to migrate or export your personal information contained in one service to other services, where such migration option is available. Any applicable privacy policy may apply to specific services provided by HIKVISION, you are advised to read this Privacy Policy and any specific policy for your interest before using the services.

1. Identity of the Controller
2. The Type of Personal Information We Process and Why We Collect it
3. How We Use Your Personal Information
4. Information Processed on Your Behalf as a Processor

5. How We Share Your Personal Information
6. Securing and Retention Your Personal Information
7. Children’s Privacy
8. Global Operations and Data Transfers
9. Additional Terms
10. Your Choices
11. Changes
12. Contact Us
13. Identity of the

Any processing of personal information collected is carried out under the responsibility of:

Hikvision Europe B.V., Dirk Storklaan 3, 2132 PX Hoofddorp, the Netherlands, with its register number of 34359062.

2. The Type of Personal Information We Process and Why We Collect it

In order to provide HIKVISION Services to you, as a controller, we collect and process the following personal information:

Information that you provide to us:

The information HIKVISION collects, and how that information is processed, depends on how you use our Services and how you manage your privacy controls.

Account information.

Depending on the different account system in your region/country, we have configured different registration mechanisms to provide you more convenient HIKVISION Services. 

• With OneHikID account

When you create a Hik-Partner Pro account to use HIKVISION Services (“Account”), we will collect information including your name, country/region, company name and email address to set up an OneHikID account firstly. After such registration, it will redirect you to add more information under OneHikID account to complete your Account, including company address and phone number.

If you already have an OneHikID (ePartner) account, you can use it to log in directly and after completing more account information, it will be upgraded to a Hik-Partner Pro account to enjoy more functional modules.

• Without OneHikID account

When you register a Hik-Partner Pro account to access HIKVISION Services (“Account”), we will collect your email address to allocate verification code. After verification, you will need to complete more information including company address and phone number to fulfill the Account registration.

If you already have a Hik-ProConnect account, you can use it to log in Hik-Partner Pro to access HIKVISION Services.

• Authenticate

Certain functionalities of the Services are available only after you verified as an authorized user. After registration or login, you can choose to authenticate as an authorized user of Hik-Partner Pro. We will collect information like user type, company profile, Tax ID/Vat number, occupation, number of employees, industry, annual security revenue, etc. for authentication of your status, and also as a display of the basic information in the Mobile App or Portal.

In addition, when you install and activate Products, we will collect certain basic information via HIKVISION Services, such as your product name, the product’s verification code, and serial number, which are unique to the Product connected to HIKVISION Services and associated with your Account. We may also collect your trademarks, company logo, VAT number or other materials for authentication of your status,

Product information. HIKVISION Services are designed to make it simple for you to manage the Products and provide technical support and remote configuration. To make that possible, we need to associate Products with your Account by collecting the Products information when you scan the Products code or enter the Products name, the Products’ verification code and serial number which are unique to the Products connected to HIKVISION Services and associated with your Account, all of which shall be under the express consent of the owners of the Products. We also collect the parameter and configuration information of the Products when you configure the Products in your Account.

Usage and customer service information. We collect information related to how you use HIKVISION Products and Services and manage the Products, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities, as well as your interaction with our customer services or HIKVISION generally. We use this information to improve HIKVISION Products and Services, develop new services and features, and protect our users. To protect our users, we analyze things like IP addresses, device type, login history, and password changes to detect and respond to abusive behavior. We may also record adjustments you make to the Products through HIKVISION Services and we store this information along with data collected directly by the Products.

Device information. We also collect information from and about the devices you use to access HIKVISION Services. This includes information like the browser, device name, type of network, operator you use, the UUID, model, system version, language and time zone of your device.

Deliver information. In order to provide you with after-sales service (RMA) and other supportive service, you may provide us information like your delivery address or delivery instructions. We use this information for things like processing, fulfilling delivering your order, matching the appropriate after-sales service center(s), and providing support in connection with the Products or Services that you purchase.

Commercial opportunity information. In case you want to find potential business partner(s) or be selecting as a business partner by other users, you can choose to register existed or potential project information or any other business opportunity on the “Project” feature. We will display information including the project name, address, contact details, end user, project supporter, and any other necessary details.

Quotation information. When you use “my quotation” feature to issue a quotation/invoice regarding the price and payment of Products, we will collect the name, mobile and address information. In addition, you may voluntarily provide us with your company name, logo and bank details.

If you use HIKVION Services to invite users, you shall submit the contact information of such users to us. You shall ensure that you are entitled by the user to provide such information to us.

We will also process the personal information which you voluntarily provide to us. If you do not provide your personal information, we may not be able to provide you with our Products or HIKVISION Services.

Information that we collect automatically:

Cookies and other technologies. We also use cookies, web beacons, and other technologies to keep records, store your preferences, and collect information such as log data and device data. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with HIKVISION Services, and improving them based on that information. This allows us to better understand how you use our HIKVISION Services, diagnose and troubleshoot any problems you have, and otherwise administer and improve our HIKVISION Services and Products. For more information about cookies, please refer to our Cookie Policy.

When you use the Mobile Apps, we may need to obtain additional permissions from your mobile device, for example, Camera access is needed during the use of Mobile Apps in order to capture the QR Code; in case scanning QR Code from your photo albums, you may need to allow the Mobile Apps to access the document and media of your mobile device; when you set WIFI parameter, the permission to access to location will be required;

You may need to enable the phone function when make a phone call for dialing the phone numbers in the Mobile Apps. You can manage your device authorization by turning on or turning off permissions at any time.

We collect a copy of any correspondence with us, including any verification information we ask for, if you contact us for any reason. When you place order for purchase products or apply for after-sale service, the details of transactions and communications over the platform, including the types and specifications of the goods ordered, pricing and delivery information, communications between you and us over the “Order & Promotion” will be collected. We use this information to improve our Services, develop new services and features, and protect our users. For example, to improve HIKVISION Services, we collect information about how you interact with Services to understand what features are most useful to you and improve them. To protect our users, we analyze things like IP addresses, login history, and password changes to detect and respond to abusive behavior.

3. How We Use Your Personal Information

We process your personal information for the following purposes, as a controller, depending on the specific HIKVISION Services and Products you use and how you interact with us:

(1) to provide HIKVISION Services described in TERMS OF SERVICE; (2) in furtherance of our legitimate interests in operating HIKVISION Services and business; and (3) with your consent. In some cases, we may process your information to comply with applicable law, legal process, or regulation; protect any person from death or serious bodily injury; or to carry out a task in the public interest.

Below are the examples:

• Providing, processing, maintaining, improving and developing HIKVISION Services and Products;
• Communicating with you about HIKVISION Services, the Products, or addressing any general queries, such as updates, customer support;
• Analyzing and developing statistical information about the use of HIKVISION Services to better improve HIKVISION Services;
• Sending you reminders, technical notices, updates, alerts, support and administrative messages, service bulletins, and requested information;
• Personalizing your experience with HIKVISION Services and Products;
• Increasing the safety of HIKVISION Services and Products – for example, for user authentication, security protection, fraud detection, filing, and backups;
• Managing our everyday business needs, such as auditing, administration of HIKVISION Services, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and TERMS OF SERVICE;
• Enhancing other information we have about you to help us better understand you and determine your interests;
• Enforcing our TERMS OF SERVICE and legal notices and for the establishment, exercise and defense of legal claims in the context of a corporate transaction (e.g., corporate restructuring, sale or assignment of assets, merger) and to protect our rights or property;
• Meeting a legal obligation, a court order or other binding decision(s); and
• Accomplishing a purpose unrelated to those described in this Privacy Policy by first notifying you and, where required, offering you a choice as to whether or not we may use your personal information in different manner.

Here are more details on how we use your information (which may include personal information):

• When you respond to our e-mail, contact our customer service, sign up our online/offline activities or use other customer support tools, we will collect your information to provide you with support, verify your identity with your Account profile information, and confirm your Products.
• When you access HIKVISION Services, we will collect information to provide you with a more relevant experience, to prevent misuse, and to ensure that HIKVISION Services are working properly. We may also record adjustments you make to the Products through HIKVISION Services. We store this information along with data collected directly by the Products. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
• When you access online support to resort to services like password reset, equipment and software technical issue, we will collect information of your devices, Products, issue description, etc. for purpose of timely contact you and provide locally services.

4. Information Processed on Your Behalf as a Processor

Where personal information of third party individuals (“Third Party Data”) are collected and processed via the Products or HIKVISION Services purchased by you, HIKVISION will process such Third-Party Data, as a processor, on your behalf.

• When you use [Company-Employee] function as an organization administrator, we will collect and process personal information of third party individuals including but not limited to the names, photos, identification number of your employee, job position, group number of your employee, account information of your employee( phone number, e-mail address), etc;
• When you use [Operation Log], we will collect and process the name, e-mail address of your employee, the corresponding site and device information and operation content, which is conducted by your employee;
• When you use [Health monitoring], we will collect and process the site owners’ e-mail address or any designated party’s e-mail to send the report of device health status to site owner or any other designated party.
• When you use “Site Information Management”, we may collect and process information including but not limited site’s name, site owner’s name, site owner’s phone number or e-mail, site address, number of devices, device name, serial number, model, etc.

For using [Site Information Management], [Remote configuration], [video live view], [video play back] and [Alarm Receiving Center] function, you shall be required to apply for and obtain additional permissions from site owner. For specific guidance, you could refer to the permission instructions on Portal or Mobile Apps. Site owners may withdraw their permissions at any time and at their sole discretion.

When you use Hikvision Service to live view and playback the video, we will only transmit it, rather than store it.

In above cases, you, as the controller of third party data, will be solely liable to collect and process such data in accordance with applicable laws and regulations, including but not limited to obtain explicit consent of data subject.

5. How We Share Your Personal Information

We do not sell any personal information to third parties. We may share your personal information with third parties as discussed below:

Others working for and with HIKVISION. HIKVISION and its affiliates use certain trusted third parties (for example, providers of customer support and IT services) to help us process, store, and protect some of your information and otherwise help us manage HIKVISION Services effectively, facilitate payments, provide a better user experience, and increase the quality of HIKVISION Services. These third parties are forbidden from using your personal information for non-HIKVISION purposes and are required to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

For a list of trusted third parties that we use to process your personal information, please contact us.

New Owner. If HIKVISION and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstance, we will notify you by sending an email to the email address associated with your Account or via an in-app notification of the identity and contact information of the purchaser or transferee.

Law and Order; the Public Interest. We access, preserve and share your information with regulators, law enforcement or others:

• In response to a legal request (e.g. a search warrant, court order or subpoena) if we have a good-faith belief that the law requires us to do so;
• When we have a good-faith belief that it is necessary to detect, prevent and address fraud, unauthorized use of HIKVISION Services and Products, breach of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or HIKVISION Services), you or others, including as part of investigations or regulatory enquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your Account to prevent fraud, abuse and other harmful activity on and off HIKVISION Services.

Aggregated or Anonymized Information. We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or with third-parties, provided those data have been rendered anonymous in such a way that you are no longer identifiable in line with applicable data protection laws. For example, we may share non-personal information:

• for the same reasons we might share personal information;
• to better understand how our customers interact with HIKVISION Services and Products, in order to optimize your experience, improve our products, or provide better services;
• for our own research and data analytics

6. Securing and Retention Your Information

Security. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We conduct periodic reviews and assessments of the effectiveness of our security controls. We also continue to work on features to keep your information safe in addition to things like encryption of videos.

Notwithstanding the above, no data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we use appropriate technical and organizational measures to protect the information we hold for you, we cannot guarantee the security of any information you transmit over the internet with the existing security technology. 

However, we handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects. If you have any further questions about the security of our HIKVISION Services, Please contact us by phone .

Retention. Generally, we store your information as long as necessary to pursue the purposes outlined in this Policy, to comply with applicable law, or until you ask us to delete or edit it. Please contact us using the contact details below if you would like more information about our retention policies.  

You can access, update or delete your personal information via your Account profile by selecting “Person” button. We are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data. Your personal information might not be immediately deleted, as we are required to retain records relating to previous purchases through HIKVISION Services for financial reporting and compliance reasons pursuant to applicable laws. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.

7. Children’s Privacy

HIKVISION does not intend that any portion of its HIKVISION Services will be accessed or used by children under the age of 18, or equivalent minimum age in the relevant jurisdiction and such use is prohibited. HIKVISION Services are designed and intended for adults. By using HIKVISION Services, you represent that you are at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction and understand that you must be at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction in order to create an account and purchase the goods or services advertised through HIKVISION Services. If we obtain actual knowledge that an account is associated with a registered user who is under the age of 18 years old, or equivalent minimum age in the relevant jurisdiction, we will promptly delete information associated with that account. If you are a parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction and believe he or she has disclosed personal information to us please contact us by email at. A parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction may review and request deletion of such child’s personal information as well as prohibit the use thereof.

8. Global Operations and Data Transfers

We transfer and process your information globally both in our own facilities and with service providers or partners, regardless of where you use our Services. As HIKVISION operates globally, we may transfer your personal information to our affiliates worldwide, when processing that information for the purposes described in this Privacy Policy. We shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You hereby agree to transfer the data and you have the right to be informed of the appropriate safeguards taken by HIKVISION for this transfer of your personal information.

9. Additional Terms

EU/UK Addendum

If you are located in the European Economic Area (“EEA”) and UK, Please note,

1. i) For purposes of EU data protection legislation, Hikvision Europe B.V., located at Dirk Storklaan 3, 2132 PX Hoofddorp, Netherlands (“HIKVISION Europe”) acts as EU representative for personal information processing activities covered in this Privacy Policy. You may contact the EU representative using the details in Contact Us.

1. ii) You have the right to object to processing of your personal information where the processing is carried out for our legitimate interests. Subject to limitations in applicable data protection laws, you have certain rights in respect to your personal information, such as a right of access, rectification, erasure, restriction, objection, portability and the right not to be subject to decisions based solely on automated processing, including profiling. In order to exercise your rights, please contact us. You also have the right to withdraw your consent at all times, free of charge. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before its withdrawal. If you have concerns about how we handle your personal information, please contact us at any time for enquiries or you could have the right to lodge a complaint with a data protection authority.

iii) Whenever HIKVISION shares your personal information with a third party outside the EEA/UK, or transfers such personal information to a third party outside the EEA/UK, HIKVISION will put in place contractual protections, approved by the European Commission, to secure your personal information.

Currently we have data centers in the U.S., Russia, Singapore, Brazil and Ireland. The laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

US Addendum

California Consumer Privacy Act Notice

California residents have additional privacy rights under the California Consumer Privacy Act, which are described in the California Consumer Privacy Act Notice:

https://us.hikvision.com/en/support-resources/privacy-policy/california-consumer-privacy-act-notice

Russia Addendum

We have deployed local servers in Russia. If you are located in Russia, your personal information will be stored in the local servers instead of other overseas data centers.

Brazil Addendum

Whenever HIKVISION shares personal information originating in Brazil with a third party, which may or may not be a HIKVISION entity, that is outside of Brazil, we will do so on the basis of standard contractual clauses or any other safeguards provided for in the LGPD.

10. Your Choices

We think that you benefit from a more personalized experience when we know more about you and your preferences. However, you can limit the information you provide to HIKVISION as well as the communications you receive from HIKVISION through your Account preferences.

Commercial E-mails

You will only receive commercial e-mails from us if you have granted prior consent or if sending those e-mails is otherwise permitted, in accordance with applicable data protection laws.

You may choose not to receive commercial e-mails from us by following the instructions contained in any of the commercial e-mails we send or by logging into your Account and adjusting your e-mail preferences. Please note that even if you unsubscribe from commercial email messages, we may still e-mail you non-commercial e-mails related to your Account and your transactions on HIKVISION Services.

Device Data

You may manage how your mobile device and mobile browser share certain device data with HIKVISION by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings. 

11. Changes

We may revise this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by the email address specified in your account or by means of notice on the Portal or Mobile Apps of any such changes. You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.

12. Contact Us

Should you have any questions about this Privacy Policy or inquiries regarding your personal data rights, you can contact us via email at support@hikvision.com, or via phone at 86-571-8807-5998. You may also visit the website https://www.hikvision.com/en/about-us/contact-us/ to find more about our global contact information.