Scan the QR code on device package, Quick Start Guide (QSG) or device's local GUI (if there is)with mobile phone, and then follow the prompts to download and install Hik-Connect.
Steps:
Find the App that you need, and then tap Download.
When download completes, follow the prompts to install the App.
Steps:
Or go to https://www.hikvision.com/en/, and then go to Support -> Tools -> Hikvision App Store.
Find the App that you need, and then click Download.
The QR code for downloading the App will pop up.
You enter the App introduction page on the browser of your mobile phone.
The old version of the App will be automatically overwritten by the downloaded version.
The followings are problems that you may encounter during the installation of the App from Hikvision App Store.
You can follow the information or steps below to troubleshoot the problems.
Problem | “unknown app” or similar prompt appears on the installation page when you install the App. |
Cause | The app is not downloaded from Google play or mobile App market, so the mobile phone regards the app as one from unknown source by default. |
Solution | Make sure you download the App from https://appstore.hikvision.com, and then click (tap) the Install button to install the App. |
Problem | Your Android device only allows you to install Apps from Google Play. |
Cause | The Android device does NOT allow the installation of Apps from "unknown source". |
Solution | Enable installation from third-party sources. Steps:
Notes: |
Problem | After you download App apk file by browser, a prompt like "The browser does not have permission to install the App" pops up. |
Cause | The mobile phone does NOT allow the installation of Apps from "unknown source". |
Solution | Here we take Huawei phone as an example. The path of different Android devices may be slightly different.
Go to Settings -> Security in the mobile phone operating system. In the Security page, follow the steps shown on the pictures below to enable "allow app installs" We recommend that you disable “allow app installs” setting after completing the installation of the App.
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